City Wide Tour Frequently Asked Questions (FAQ)

Q: How do I know if I can get the Amazing Video Tours (AVT) city wide video on my website?

A: Check with your existing website provider to make sure they will allow Embedded Code for video. Please check with your website provider prior to signing up with AVT.

Q: How do I pay for the video?

A: Video will be leased from AVT on a Quarterly basis, paid up front as a recurring charge at the beginning of each 90 day period. There is a one time setup fee of $99 or $199 (based on package selected). The first Quarterly Payment is expected after setup is complete, but prior to any final product being delivered to the Client. The Quarter will officially begin after Client accepts final proof and makes payment to begin quarter. If payment is not received, AVT will suspend editing and hold final product until payment is made.

Q: Will I own the video?

A: AVT will maintain ownership of the video and be responsible for costs, maintenance, and hosting.

Q: How is the Video Delivered?

A: No disk, or file of any kind will be delivered as part of the final product. AVT will deliver final product (Embedded Code) to Client for the purpose of embedding on Client’s website or blog.

Q: Am I the only one that will have this video on my website?

A: Client will have non exclusive use of the video material and should know that content within the video will be sold to multiple clients. Any introduction / conclusion content including the Client will be exclusive to their video.

Q: What do I need to provide for my “Business Card” video?

A: Client needs to provide AVT a branding photo, branding logo, and contact information to appear for no more then 5 seconds at the beginning and at the end of the video.

Q: What do I need to provide for my, “Be The STAR” Video?

A: Client can select location for the “Be The STAR” Video. AVT will travel to a location of choice specified by the Client (not to exceed 20 miles from Uptown Charlotte) as part of the set up fee. Final intro video will not exceed 20 seconds and closing not to exceed 10 seconds. AVT agrees to travel one (1) time to shoot “on location”. If subsequent travel is required, AVT will charge $50 per hour.

Q: What if I don’t like the music you selected for the video?

A: Client has the right to select alternate music for their video at their own cost. Royalty Free Music may be purchased at www.RoyaltyFreeMusic.com. AVT will not host videos with music licensed with a recording artist. Any Royalty Free Music purchased by the Client is required to be delivered to AVT as part of original set up, and NOT after video has been edited, compiled, and uploaded to the server. Client is required to provide AVT with proof of purchase of the Royalty Free Music.

Q: What about uploading to video sites such as YouTube?

A: At your request, AVT will upload your video and associate appropriate Meta Tags for your website URL from OUR established YouTube account.

Q: What “say so” does the client have for the final production of the video?

A: Client will be permitted one (1) proof cycle prior to final delivery of product as part of set up fee. Client agrees that any changes to the video (after the first proof cycle) will incur a $50 per hour charge with a 2 hour minimum due to encoding (video compiling) and uploading to web server.

Q: What if I decide to terminate service with AVT?

A: Client may terminate service at anytime for the FOLLOWING quarter. No refunds will be distributed for mid quarter terminations. If Client wishes to terminate service, they may do so by sending a termination request email to billing@amazingvideotours.com

Q: What else do I need to know?

A: Client agrees to allow AVT to have a production credit at the beginning and the end of the video. AVT reserves the right to terminate video service in the event they are unable to obtain payment from Client. AVT reserves the right to make minor modifications to the video material (for improvement and otherwise) during the course of this agreement with or without the consent of the Client.

Q: What if I need to contact AVT?

A: Email us at billing@amazingvideotours.com or call us at 704-288-5705


This web site includes information about video virtual tours and professional photography in and around Charlotte including Fort Mill, Tega Cay, Lake Wylie, Lake Norman and many other areas. Amazing Video Tours offers photography and full motion video marketing solutions to Realtors, and other individuals with property to sell, lease, or rent. A departure from the old fashion 360 Virtual Tour, Amazing Video Tours takes online property marketing to the next level.

 

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